Corona Virus Update - information changing daily, please check regularly!

Shipping Policy

*PLEASE NOTE*

We are currently only shipping to UK destinations, and there remain some delays in a few locations as Royal Mail tries to deal with the increase in items it is handling day-to-day and the ongoing pandemic and its effect on staffing levels etc. They are doing a CHAMPION job in very trying cercumstances, so your patience is appreciated. Hurrah for key workers!

 

For these reasons, I am sending all orders 'Tracked and Signed For' at present, so that I can track all parcels .. to reduce contact you won't have to actually sign, but it seems this service helps my yarn on its journey to you a little quicker!

Signed (and Tracked) shipping has always been my preferred method for all orders, and gven the circumstances, I hope you will understand.

I will be sending out all orders weekly, on Tuesday or Wednesday. Contact me directly if you need something urgently and I will try to accomodate the request as best as I can, but I am trying to reduce the number of weekly trips I make, washing my hands lots and staying at home!

 

Your support is SO VERY appreciated and if you wish to purchase one of the digital patterns you can still do this. Shout if you have and questions or concerns/problems and I will help you where possible.

 

See the Corobot on the homepage for the latest coronavirus updates .. I've named him Charlie.

Stay safe and wash your hands!

x Kitey

******

Check the latest information from from Royal mail here

Aside from this, our usual policies remain unchanged so please check on the relevant page.
 

Return & Exchange Policy

Our Return and Exchange policies remain unchanged at this time. Please visit the usual shipping page for the process we follow in the very unlikely event that you are unhappy with your order.

Hi! I'm Charlie ..

Staff and Customer Welfare

During this difficult time, we are extremely mindful of our health and the health of our customers. In the dye studio I am often 'masked up' due to the powdered dyes I use, and hand washing and studio cleanliness remain paramount. Postal runs are socially distanced wherever possible, and all guidelines are followed accordingly.

 

As an asthmatic myself, I am acutely aware of the current situation and will keep you all posted going forward on any disruption to customers. As a home studio we are not open to the public.

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