Corona Virus Update - information changing daily, please check regularly!

Shipping Policy

*PLEASE NOTE*

We have RE-OPENED general orders and shipping for outside of the UK as Royal Mail seems to be doing a CHAMPION JOB at getting the mail through, despite the lock-downs, but there may. still be delays in some regions.  I continue to keep a close eye on the situation and will adjust this as required - I'm mindful of taking your money at this time, but remain confident that I can continue to fulfill overseas orders - the UK orders seem to be going through without much delay at all, all things considered. Hurrah for key workers!

 

Tracked and signed shipping is always my preferred method for overseas orders, and customers should consider this when purchasing, but I will happily ship to your preferred requirements and cost level.

I will be sending out all orders weekly, on Tuesday. Contact me directly if you need something urgently and I will try to accomodate the request as best as I can.

 

Your support is SO VERY appreciated and if you wish to purchase one of the digital patterns you can still do this. Shout if you have and questions or concerns/problems and I will help you where possible.

 

See the Crobot on the homepage for the latest coronavirus updates

Stay safe and wash your hands!

x Kitey

******

Check the latest information from from Royal mail here

Aside from this, our usual policies remain unchanged so please check on the relevant page.
 

Return & Exchange Policy

Our Return and Exchange policies remain unchanged at this time. Please visit the usual shipping page for the process we follow in the very unlikely event that you are unhappy with your order.

Staff and Customer Welfare

During this difficult time, we are extremely mindful of our health and the health of our customers. In the dye studio we are often 'masked up' due to the powdered dyes we use, and hand washing and studio cleanliness remain paramount. As an asthmatic myself, I am acutely aware of the current situation and will keep you all posted going forward on any disruption to my customers. As a home studio we are not open to the public.

©2020 Yarn Whisperer

Contact Us       Shipping & Returns