candy floss

Customers can buy in confidence with the Yarn Whisperer promise. In the unlikely event that you are dissatisfied with your purchase, please contact me via the contacts page to discuss within 30 days of purchase, for exchange or a full refund.

Refund or exchange can be arranged if the returned yarn is in 'as new' condition. This means that it will be unused and in the same condition as dispatched.

Hanks should be returned at the buyers expense, and will be weighed and checked before any refund will is issued. 

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After setting the dyes, I rinse and wash my yarn in nothing but good old fashioned H2O - no wool washes or detergent are used. Customers with skin senstitivites to detergents can purchase with confidence.

Keep the hanks twisted, only winding them into skeins or balls as you need to use them. This helps to keep the fibres nice and relaxed. I recieve them as twisted hanks from my suppliers and retwist them after dyeing, washing and drying to make them easier to ship to you.

Garments should be turned inside out and washed in lukewarm water (approx. 30ºC) with a little of your favourite mild and gentle wool wash or detergent. There are lots availble online or in stores.

Some colours may bleed a little during the first couple of washes, as detergents and different water ph levels can affect colour fastness. This is normal.